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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Milkweed Mayhem

October 1, 2026

5  out of  5
rating by Milkweed Mayhem
"Great office! Especially Kim - she is knowledgeable and is always so helpful and quick to respond. My family has been going here for years and we stay because of the customer service."
We responded:
"Thanks so much for the great review! We’re really glad you’ve had a positive experience with our office, and we’ll be sure to pass along your kind words to Kim.

We’re happy to hear your family has been coming to us for years—and that you keep choosing us because of the service. Providing knowledgeable, helpful answers and quick responses is exactly what we aim for. Thanks again!!"
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Nick Webb

October 1, 2026

1  out of  5
rating by Nick Webb
"State farm is a joke. Won't pay for diminished value or complete needed repairs even when their client is 100% at fault. Sent me to a dealership to get proof of dimished valued just to not even review it. Highly recommend switching companies if your insured here"
We responded:
"Nick, thank you for sharing your concerns. We’re sorry to hear about your experience. Our agency is independently operated, and we have not been involved with your claim or had access to the details of your situation. Because of that, we’re unable to review or comment on the circumstances described here. For questions or concerns regarding a claim, we encourage you to work directly with the State Farm claims team handling your case so they can review the specific details with you.

800-732-5246

Thanks,

Robert Bianchi-Rossi
State Farm Agent"
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Robert Saumur

September 30, 2026

5  out of  5
rating by Robert Saumur
"I have been a customer of State Farm for over 50 years, and of the Bianchi-Rossi agency for over 40 years. Most of my contacts have been with Kim Eldien. She and they have always provided top notch service to me and my family....including when our car was hit and a tornado paid a visit to us. Wonderful people!"
We responded:
"Aww, thank you so much for this wonderful review! We really appreciate you being a State Farm customer for 50+ years and working with the Bianchi-Rossi agency for 40+ years.

We’re especially happy to hear you’ve always been taken care of by Kim Eldien—she truly is the best. And we’re so glad our team was there for you when your car was hit and after the tornado visit.

Thanks again for your trust and for your kind words. We’re honored to serve you and your family!"
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nimo iman

September 30, 2026

5  out of  5
rating by nimo iman
"I had a great experience here. They made the entire process of getting started simple, easy, and stress-free. They were helpful, professional, and took the time to explain everything clearly and answer all of my questions. I really appreciate how smooth they made the transition, and I’m very happy with my decision to switch to State Farm. I would definitely recommend them to anyone looking for a helpful and reliable insurance agent!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience and that the process felt simple, easy, and stress-free. It means a lot that you felt supported throughout your transition and that our team took the time to explain everything clearly. We truly appreciate your trust in State Farm, and we’re grateful you’d recommend us—thanks again!"
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Ashley Lammert

September 24, 2026

5  out of  5
rating by Ashley Lammert
"Robert, Kim, and the rest of the office are great! We have been with them for years and they have always been so helpful and willing to go over everything and make sure we are covered!"
We responded:
"Ashley, thank you for the great review! We’re glad to hear you’ve been with us for years and that you feel supported through every policy review. We appreciate your trust and are always happy to review your policy details and ensure you’re properly covered."
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April Olson

September 23, 2026

5  out of  5
rating by April Olson
"I have been with Robert and/or Marilyn for 30 years. Everyone in the office is very helpful and knowledgeable in the insurance world! They are great at what they do!"
We responded:
"April, 30 years with our Bianchi-Rossi State Farm team is truly appreciated, and we’re glad you’ve had a great experience with our office over the years. We’re also happy to hear everyone has been consistently helpful and knowledgeable—guiding you through your insurance needs and making sure you’re well-covered. We look forward to continuing to support you for years to come!"
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ehren ehrbright

September 10, 2026

1  out of  5
rating by ehren ehrbright
"Had a policy for approximately 20 years. Had a couple auto claims in an 18 month period and he dropped my auto policy. Shortly after my home insurance premium more than doubled. I was able to find an essentially identical policy in terms of premium and deductible for less than half of what i was paying this individual."
We responded:
"Hi Ehren, we appreciate you taking the time to share this. We’re genuinely sorry you had such a frustrating experience, particularly after being with us for many years. If you’d like, we can review your account and explain the renewal change—please contact us at (763) 784-2553.
"
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Matt

September 8, 2026

5  out of  5
rating by Matt
"They are good about getting back to me when I need em"
We responded:
"Thanks so much for the kind review! We’re really glad to hear you feel we get back to you quickly and are there when you need us. At Bianchi-Rossi’s State Farm Agency, we’re all about giving dependable help and keeping communication clear and fast."
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Karen Leehane

September 8, 2026

5  out of  5
rating by Karen Leehane
"I was shopping for new insurance. Max, at State Farm, was very helpful, friendly and professional. I will recommend him to anyone. He explained everything and made sure I understood all my options. The prices were not even comparable to my previous insurance. For the same coverage, the price went from $1000/6 months to $300/6 months. The rates were even cheaper than what the internet shoed. If you need car insurance, please call Bianchi-Rossi State Farm and ask for Max! You'll be happy you did. Thanks for your help, Max."
We responded:
"Karen, thank you for taking the time to leave this great review! We’re so glad Max was able to help you find an insurance option that fit your needs and budget. It’s wonderful to hear he was friendly, professional, and made sure you understood all your coverage choices—and that you saw such significant savings.

We truly appreciate your recommendation. If you ever have questions or need anything in the future, our Coon Rapids team's here to help.

Thanks again!
—Bianchi-Rossi State Farm"
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K J

August 20, 2026

5  out of  5
rating by K J
"Just switched to State Farm and my car was totaled by a deer after 2 weeks of switching. They were very nice about. Max has been a great help with all of my insurance needs and he is very fast to respond."
We responded:
"Thank you for the review! We’re so sorry to hear about your accident, but we’re glad you had a positive experience with your claim. Max will be happy to hear your kind words about how quickly he helped you."
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Jeff Bell

August 19, 2026

5  out of  5
rating by Jeff Bell
"Max was very helpful - he was very responsive and proactive. He really made the process easier than we had anticipated!"
We responded:
"Thanks, Jeff! We’re glad Max was able to be so responsive and proactive, and that the process was easier than you expected. We truly appreciate your business and we’re here for your insurance needs!"
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Kelly Raymond

August 6, 2026

5  out of  5
rating by Kelly Raymond
"Quick responses to all of my questions! Feels very personal and can call or email."
We responded:
"Kelly, we’re so happy you felt comfortable and that our team was quick to respond—our goal is to make the insurance process personal and easy. Please don’t hesitate to call or email or Coon Rapids team anytime we can help!"
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Ranjana Mosby

March 29, 2026

5  out of  5
rating by Ranjana Mosby
"First time car owner trying to figure out how to get auto insurance. Made the process so open and fun that any nerves I had went away. Offered relevant discounts made the process comprehendible."
We responded:
"Thank you for your review! We're glad we made your first auto insurance experience easy, clear, and affordable with relevant discounts. We're here to help with all your car insurance needs anytime!"
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Amanda

January 27, 2026

5  out of  5
rating by Amanda
"Max helped my husband and I to add our auto insurance to my home insurance, he made the process so quick and easy for the both of us, and was able get us great coverage for a lower rate than we precisely had! He was super friendly and made the whole process so simple, I would definitely recommend him!"
We responded:
"Thank you for your kind words! We're glad Max made the process easy and helped you get great coverage at a better rate. We appreciate your insurance recommendation!"
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KW MC600

January 16, 2026

5  out of  5
rating by KW MC600
"I’ve worked with Robert Bianchi-Rossi’s State Farm office for many years and have always received excellent service. The team has taken great care of me and is consistently friendly, responsive, and genuinely helpful. I highly recommend them."
We responded:
"Thank you so much for your kind words and continued trust in Robert Bianchi-Rossi’s State Farm office! We’re thrilled to hear that our team has consistently provided friendly, responsive, and helpful service. Your recommendation means a lot to us, and we look forward to assisting you for many more years to come!"
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Aly Gault

January 8, 2026

5  out of  5
rating by Aly Gault
"Ali and her team are amazing. Very knowledgeable, caring, and helpful. Always there to guide us and answer any questions at any point. By far the best insurance company we’ve worked with. Thanks guys!!"
We responded:
"Thank you for your wonderful feedback! We’re so glad to hear that Ali and the team have been knowledgeable, caring, and helpful throughout your experience. It means a lot to us to be considered the best insurance company you’ve worked with. We’re always here to support you whenever you need us! Thanks again for choosing us!"
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Cody Menzemer

January 8, 2026

5  out of  5
rating by Cody Menzemer
"Great customer service for our family! Thanks Ali and team !"
We responded:
"We truly appreciate your feedback! It’s wonderful to know that the team delivered excellent service to your family. Thank you for choosing us, and we’re here anytime you need assistance!"
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Jennie

December 3, 2025

5  out of  5
rating by Jennie
"Always thorough and helpful on any question, concern, or insurance need!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that you find our team thorough and helpful with all your questions and insurance needs. We're always here to support you!"
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Sophia Lim

November 19, 2025

5  out of  5
rating by Sophia Lim
"I had an amazing experience with State Farm staff, Ali. She was very helpful, and took the time to explain everything clearly. I needed to update the drivers on my sister's policy, and she made the whole process easy and stress-free. I really appreciated their kindness, professionalism, and quick responses. It’s rare to find someone who genuinely cares and goes the extra mile — highly recommend!
Thank you so much, Ali for your support!!!
Aun L."
We responded:
"Thank you for the kind words! We’re so glad Ali could help make the insurance process smooth and easy for you. We really appreciate you taking the time to share your experience and for recommending our Coon Rapids State Farm Insurance! "
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Alexandra Dela

October 8, 2025

5  out of  5
rating by Alexandra Dela
"Fast, clear, and efficient service and attention. It was an easy choice to make to swap
Insurance providers after speaking to this team."
We responded:
"Alexandra, thank you for your kind feedback! We're glad our fast, clear, and efficient insurance service made switching providers easy. Whether it’s auto, home, or business insurance, our Coon Rapids team is dedicated to delivering reliable coverage and exceptional service!"
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Colette Bresnahan

September 11, 2025

5  out of  5
rating by Colette Bresnahan
"Jill offered patient and knowledgeable guidance as I updated my policy to reflect recent changes. Both she and Robert were very helpful."
We responded:
"Thank you, Colette! As a team, we are committed to assisting customers in choosing the correct coverage in order to protect what is most important to them. We are happy to have you apart of the Bianchi-Rossi Agency and are always here to help!"
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Jenna Dailey

August 1, 2025

5  out of  5
rating by Jenna Dailey
"Max was very knowledgeable and friendly. He was patient and explained everything so I could easily understand my car insurance quote. I was happy to switch and save money with my new policy!"
We responded:
"We appreciate your feedback! It’s wonderful to know that Max made the process easy to understand and helped you find an insurance policy that saves you money. Thanks for choosing Robert Bianchi-Rossi's Coon Rapids team! "
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ronald jesberg

July 10, 2025

3  out of  5
rating by ronald jesberg
"The agents are fantastic. Really.
But the 3 stars are for State Farm itself. My home insurance jumped from 3k to 4k in just two years. I have had no claims. I think they want me to pay for the fires in California and floods in Texas and hurricanes in the gulf. That’s just not fair. I dropped the home part and got a much better rate elsewhere"
We responded:
"Ronald, thank you for sharing your experience and for your kind words about our team. We’re delighted to hear that you found our agents fantastic, but we’re truly sorry for your frustration regarding your home insurance premium.
We understand how upsetting it can be to see your rates go up, especially when you haven’t filed any claims. While insurance premiums are affected by various factors—including industry trends and events in other regions—we know this doesn’t make the situation any easier for you.
Your feedback is important to us, and we appreciate you taking the time to share your thoughts. If you have any questions or would like to discuss your policy further, please don’t hesitate to reach out to us. Thank you again for your feedback and for being a valued customer."
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LaNae

July 1, 2025

5  out of  5
rating by LaNae
"We have used this office for years for both personal and business. Everyone in the office is pleasant and professional. We always feel heard and taken care of. We highly recommend the Robert Bianchi-Rossi State Farm Agency."
We responded:
"LaNae, thanks for the great review! We’re happy to hear that our team has been reliable and professional handling both your personal and business insurance needs. Making sure you feel heard and supported with your coverage is our top priority. We appreciate you recommending the Robert Bianchi-Rossi State Farm Agency for all your insurance and protection needs!"
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Joseph Casella

July 1, 2025

5  out of  5
rating by Joseph Casella
"After several wasted hours attempting to update to the new State Farm Drive safe and save app. I decided to make an appointment to have it done. Ali was courteous, fast and professional taking care of it.
Ali and Kim have always been friendly, professional and helpful during my many years with State Farm. Keep up the good work ladies."
We responded:
"Thank you so much for your kind review and for being a valued State Farm policyholder. Our Coon Rapids team, including Ali and Kim, are dedicated to providing knowledgeable insurance guidance and helping you maximize your policy benefits and discounts. We appreciate your trust in us to assist with your Drive Safe & Save program and all your insurance needs. We appreciate your loyalty to State Farm over the years and look forward to continuing to support you with all your insurance needs. Thank you again for choosing us to help protect what matters most to you!"